This refund policy is valid from August 2025.
REFUND POLICY — Loja da Bruxa
How to request a return due to change of mind:
In accordance with Consumer Law, the shipping costs for returns of products due to the right of withdrawal or items with manufacturing defects will be covered by our store through the reverse logistics process.
You will receive a postage authorization code by email after your return request and must post the item at a post office. We do not cover packaging costs, so we suggest you use the same packaging in which you received your purchase (if undamaged) or a suitable box to protect the items during shipping.
Product return address: Rua Justino Franca, 518
Contact us:
If you have any questions about our refund and return policy, please contact us at [email protected].
If you are not satisfied with the product or regret your purchase, you can request a return within 7 days from the date you receive the order.
Send an email to [email protected], providing your full name and order number. You will receive a refund within 30 days from the date we receive the returned products. The amount will be refunded using the same payment method you selected when purchasing in our online store. There will be no additional cost to receive the refund.
How to request a return for defective products:
According to Brazilian law, for items with manufacturing defects, you have the right to request a return within 30 days from the date you receive the order at your address.
Send an email to [email protected], providing your full name, order number, and information about the manufacturing defect (description with photos or videos). We will review your case within 30 days from the date we receive the returned products. The amount will be refunded using the same payment method you selected when purchasing from our online store. There will be no additional cost to receive the refund.
How to return products:
